Once you’ve connected to the person or people you need to communicate with, it’s important to keep communications clear and efficient. Miscommunication or lost seconds can be the difference between life and death in mission critical organizations. Not only will clarity keep everyone informed and safe, it will also improve efficiency around the business.

In this lesson, we’ll explore three different topics and how they can help you communicate in a clear, concise manner:

• Microphone Manners – how to properly press and talk into a radio for optimum audio quality
• Phonetic Alphabet – Learn how to say letters in the most clear way possible
• Procedure Words – specific words that have unique meanings in critical communications